CANCELLATION POLICY

RIGHT OF REVOCATION

You have the right to cancel this contract within 14 days without stating reasons.

The cancellation period is 14 days from the day on which you or a third party commissioned by you, who is not the carrier, has taken possession of the (last) goods. 

To perform your right of withdrawal, you must contact us by mail:
 
Rudolf KOLLER Ges.m.b.H.
Rudolf-Koller-Straße 1
A-3902 Vitis
Austria

or per e-mail at office.vitis.at@rkoller.com

by means of a clear statement (such as a letter sent by post or e-mail) of your decision to withdraw from this contract. 
You can use the sample withdrawal form enclosed with the shipment, but this is not mandatory.
In order to uphold the withdrawal period, it is sufficient if you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 


CONSEQUENCES OF THE CANCELLATION

If you withdraw from this contract, we will refund all payments received from you including delivery charges except for the additional costs that result from choosing a different delivery method than the cheapest standard delivery we offer. 
For this payment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you; in no case will you be charged for this repayment fees.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earliest. 
You must immediately return or hand over the goods to us and in any event not later than 14 days from the date on which you inform us of the cancellation of the contract 

Rudolf KOLLER Ges.m.b.H.

Rudolf-Koller-Straße 1 
A-3902 Vitis
Austria

The deadline is met if you send the goods before the deadline of 14 days. You bear the immediate costs of returning the goods. 
You must pay for any loss of value of the goods, if this loss of value is due to a non-necessary way of checking the composition, characteristics and functioning of the goods. 
END OF REVOCATION

SAMPLE-WITHDRAWAL FORM

If you wish to withdraw from the contract, you can (but do not have to) use this form as a template. 
Please send completed to:

Rudolf KOLLER Ges.m.b.H.
Rudolf-Koller-Straße 1 
A-3902 Vitis
Austria


I/we (*) hereby revoke the contract concluded by me/us (*)
for the purchase of the following goods (*). 

Ordered on (*) / received at (*)
Name(s) of the consumer(s)
Address of the consumer(s) 


Signature of the consumer(s) [only when notified on paper]


Date


(*) delete as appropriate

ABOUT KOLLER

The name KOLLER stands for an established family-owned company which have developed dynamically in almost 40 years and is seen as a pioneer in the range of whirlpool technology. The KOLLER International Group consists today next to Whirl Systems, of further following divisions:
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